Introduction

WAKILIAPP PRIVACY POLICY

We are committed to keep our users information safe. When you use

WakiliApp, you trust us with your information.

This policy describes the information we collect, how it is used and shared, and

your choices regarding this information.

Data Collections and

Uses Scope

SUMMARY

This policy applies to users of WakiliApp's services in the United Republic of

Tanzania (hereinafter referred as Tanzania), including users of WakiliApp's

apps, websites, features or other services.

This policy describes how WakiliApp and its affiliates collect and use

personal information to provide our services. This policy applies to all users of

our apps, websites, features or other services.This policy specifically applies

to:

 Users: users who request or receive various legal services



Advocates: users who provide legal and consulting services individually

through partner lawfirms

This policy also applies to those who provide information to WakiliApp in

connection with an application to use our services, or whose information

WakiliApp otherwise

receives in connection with its services. All those subject to

this policy are referred to as

“users” for purposes of this policy.

Data Controller

SUMMARY

WakiliApp provides services to users throughout Tanzania. If you use our

services in Tanzania or elsewhere, WakiliApp is the data controller for your

information.

We process personal information inside and outside of Tanzania.

Questions, comments and complaints about WakiliApp's data practices

can be submitted to WakiliApp's help center via email to

helpdesk

info@wakiliapp.co.tz support@wakiliapp.co.tz

We process personal information inside and outside of Tanzania.

WakiliApp transfers information of users' outside Tanzania on the basis of

mechanisms approved under applicable law

The Information We Collect

SUMMARY

WakiliApp collects:



Information that you provide to WakiliApp, such as when you

create your WakiliApp account.



Information created when you use our services, such as

location, usage and device information.



Information from other sources, such as WakiliApp partners and third

parties that use WakiliApp APIs.

The following information is collected by or on behalf of WakiliApp:

1. Information you provide

This may include:



User profile: We collect information when you create or update your

WakiliApp account. This may include your name, email, phone

number, login name and password, address, advocate’s roll number,

or banking/mobile netwok payment information (including related

payment verification information), government identification numbers

such as National Identity card (NIDA), voter registration card, driver’s

license or passport if required by law, birth date, photo and signature.

This also includes Advocate’s practicing and notarial certificate and

registration information. This also includes the preferences and settings

that you enable for your WakiliApp account.

 Background check information: We may collect background check

information

if you sign up to use WakiliApp’s services as an Advocate

or customer. This may include information such as your professional

history, good standing certificate or criminal record (where permitted

by law). This information may be collected by a vendor on

WakiliApp’s behalf.



Demographic data: We may collect demographic information about

you, including through user feedbacks. In some countries, we may

also receive demographic information about you from third parties.



User content: We may collect information that you submit when you

contact

WakiliApp customer support, provide ratings or compliments

for other users,

or otherwise contact WakiliApp.

2. Information created when you use our services

This may include:

 Location Information

Depending on the WakiliApp services that you use, and your app

settings or device permissions, we may collect your precise or

approximate location information as determined through data such as

GPS, and IP address.



If you are an Advocate, WakiliApp collects location information

when the WakiliApp is running in the foreground (app open and

on-screen) or background (app open but not on screen) of

your device.



If you are a user and have provided permission for the

processing of location data, WakiliApp collects location

information when the WakiliApp is running in

the foreground. In

certain regions, WakiliApp also collects this information when the

WakiliApp is running in the background of your device.



Users may use the WakiliApp without enabling WakiliApp to

collect their location information. However, this may affect the

functionality available on your WakiliApp. For example, if you do

not enable WakiliApp to collect your location information, you

will have to manually enter your location.

 Transaction Information

We collect transaction details related to your use of our services,

including the type of services you requested or provided, your brief

details, legal matter information, date and time the service was

provided, amount charged, length of video call, and payment

method.

 Usage information

We collect information about how you interact with our services. This

includes information such as access dates and times, app features or

pages viewed, app crashes and other system activity, type of browser,

and third-party sites or service you were using before interacting with

our services. In some cases, we collect this information through

cookies, and similar technologies that create and maintain unique

identifiers. To learn more about these technologies, please see our

Cookie Statement.

 Device Information

We may collect information about the devices you use to access our

services, including the hardware models, device IP address,

operating systems and versions, software, file names and versions,

preferred languages, unique device identifiers, advertising identifiers,

serial numbers, device motion information, and mobile network

information.

 Communications data

We enable users to communicate with each other and WakiliApp

through the WakiliApp’s apps, websites, and other services. For

example, we enable Advocates and Users (customers) to call or text

each other. To provide this service, WakiliApp receives some

information regarding the calls or texts, including the date and time of

the call/text, and the content of the communications. WakiliApp may

also use this information for customer support services (including to

resolve disputes between users), for safety and security purposes, to

improve our products and services and for analytics.

3. Information from other sources

These may include:



User feedback, such as ratings or compliments.



Users providing your information in connection with referral programs.



Users requesting services for or on your behalf.



Users or others providing information in connection with claims or disputes.



WakiliApp business partners through which you create or access

your WakiliApp account, such as payment providers, social media

services, or apps or websites who use WakiliApp’s APIs or whose API

WakiliApp uses.



Professional Insurance providers if you are an Advocate.



Financial services providers such as Mobile Network Operators (MNOs).



The owner of WakiliApp for Business or WakiliApp Family profile that you

use.



Publicly available sources.



Marketing service providers.

WakiliApp may combine the information collected from these sources

with other information in its possession.

How We Use Your Information

SUMMARY

WakiliApp collects and uses information to enable reliable and trustable

phone and video call and other products and services. We also use the

information we collect:



To enhance the safety and security of our users and services

 For customer support

 For research and development

 To enable communications to or between users

 To provide promotions or contests



In connection with legal proceedings

WakiliApp does not sell or share your personal information to third parties for

third party direct marketing purposes.

WakiliApp uses the information it collects for purposes including:

1. Providing services and features

WakiliApp uses the information we collect to provide, personalize, maintain

and improve our products and services. This includes using the information to:



Create and update your account.



Verify your identity.

 Enable phone and video calls, and other services.

 Process or facilitate payments for those services.



To track the progress of your phone and video call.



Enable features that allow you to share information with other

people, such as when you submit a compliment about an

Advocate, refer a friend to WakiliApp.



Perform internal operations necessary to provide our services,

including troubleshooting software bugs and operational problems,

to conduct data analysis, testing, and research, and to monitor

and analyze usage and activity trends.

2. Safety and security

We use your data to help maintain the safety, security and integrity of our

services and users. This includes, for example:



Using device, location, profile, usage and other information to prevent,

detect, and combat fraud or unsafe activities. This includes processing

of such information, in certain regions, to identify practices or patterns

that indicate fraud or risk of safety incidents. This may also include

information from third parties. In certain cases such incidents may lead

to deactivation by means of an automated decision making process.



Using user ratings to encourage improvement by affected users, and

as grounds for deactivating users with ratings below a certain

minimum as may be required in their region.

3. Customer support

WakiliApp uses the information we collect (including recordings of

customer support calls and texts after notice to you and with your consent)

to assist you when you contact our customer support services, including to:

 Direct your questions to the appropriate customer support person



Investigate and address your concerns



Monitor and improve our customer support responses

4. Research and development

We may use the information we collect for testing, research, analysis and

product development. This allows us to improve and enhance the safety

and security of our services, develop new features and products.

5. Communications among users

WakiliApp uses the information we collect to enable communications

between our users. For example, a user may text during the calls to an

Advocate to provide additional information or questions.

6. Communications from WakiliApp

WakiliApp may use the information we collect to communicate with you

about products, services, promotions, studies, surveys, news, updates and

events.

WakiliApp may also use the information to promote and process contests

and sweepstakes, fulfill any related awards, and serve you relevant ads and

content about our services and those of our business partners. You may

receive some of these communications based on your profile as WakiliApp

user.

WakiliApp may also use the information to inform you about legal news,

proposed bills, new regulations, administrative changes, and other

political and policy processes that relate to our services.

7. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or

disputes relating to your use of WakiliApp's services, or as otherwise allowed

by applicable law, or as requested by regulators, government entities, and

official inquiries.

Cookies and Third Party Technologies

SUMMARY

WakiliApp and its partners use cookies and other identification

technologies on our apps, websites, emails, and online ads for purposes

described in this policy.

Cookies are small text files that are stored on your browser or device by

websites, apps, online media, and advertisements. WakiliApp uses cookies and

similar technologies for purposes such as:



Authenticating users

 Remembering user preferences and settings



Determining the popularity of content



Delivering and measuring the effectiveness of advertising campaigns



Analyzing site traffic and trends, and generally understanding the

online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and

analytics services for us, to serve advertisements on our behalf across

the Internet, and to track and report on the performance of those

advertisements. These entities may use cookies, web beacons, SDKs,

and other technologies to identify your device when you visit our site

and use our services, as well as when you visit other online sites and

services. Please see our Cookie Statement for more information

regarding the use of cookies and other technologies described in this

section, including regarding your choices relating to such

technologies.

Information Retention and Deletion

SUMMARY

WakiliApp retains user profile and other information for as long as you

maintain your WakiliApp account.

WakiliApp retains transaction, location, usage and other information for 7

years in connection with regulatory, tax, insurance or other requirements in

the places in which it operates. WakiliApp thereafter deletes or anonymizes

such information in accordance with applicable laws.

Users may request deletion of their accounts at any time. Following such

request, WakiliApp deletes the information that it is not required to retain,

and restricts access to or use of any information it is required to retain.

WakiliApp requires user profile information in order to provide its services, and

retains such information for as long you maintain your WakiliApp account.

You may request deletion of your account at any time through the

Privacy Settings in the WakiliApp, or via WakiliApp's website.

Following such request, WakiliApp deletes the information that it is not

required to retain. In certain circumstances, WakiliApp may be unable to

delete your account; such

as if there is an outstanding credit on your account or

an unresolved claim or dispute.

Upon resolution of the issue preventing

deletion, WakiliApp will delete your account as described above.

WakiliApp may also retain certain information if necessary for its legitimate

business interests, such as fraud prevention and enhancing users' safety

and security. For example, if WakiliApp shuts down a user's account

because of unsafe behavior or security incidents, WakiliApp may retain

certain information about that account to

prevent that user from opening a

new WakiliApp account in the future.

Choice and Transparency

SUMMARY

WakiliApp provides means for you to see and control the information that

WakiliApp collects, including through:



in-app privacy settings

 device permissions



in-app ratings pages



marketing opt-outs

You may also request that WakiliApp provide you with explanation, copies or

correction of your data.

PRIVACY SETTINGS

The Privacy Settings menu in the App gives users the ability to set or update

their location and contacts sharing preferences, and their preferences for

receiving mobile notifications from WakiliApp. Information on these settings,

how to set or change these settings, and the effect of turning off these

settings are described below.

 Location Information



WakiliApp uses user's device location services to make it

easier to find the closest, reliable Advocate whenever you

need one. Location data helps improve our services,

including phone and video calls, navigation, and customer

support.

 Share Live Location (Users)



If you have enabled the device location services on your mobile

device, you may also enable WakiliApp to share your location

with your Advocate from the time you request a phone or video

call to the start of the conversation.

 Notifications: Account and Updates



WakiliApp provides users with status notifications and updates

related to your account. These notifications are a necessary part

of using the WakiliApp and cannot be disabled. However, you

may choose the method by which you receive these

notifications through the Privacy Settings menu in the WakiliApp.

DEVICE PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of

device data that apps cannot access without your consent. And these

platforms have different permission systems for obtaining your consent. The

iOS platform will alert you the first time the WakiliApp wants permission to

access certain types of data and will let

you consent (or not consent) to

that request. Android devices will notify you of the

permissions that the

WakiliApp seeks before you first use the app, and your use of the app

constitutes your consent.

RATINGS LOOK-UP

After every phone or video calls, users are able to rate the Advocates, as

well as give feedback on how the call went. This helps App to provide

services.

Your Advocate rating is available in the Ratings tab of the WakiliApp

EXPLANATIONS, COPIES AND CORRECTION

You may request that WakiliApp:



Provide a detailed explanation regarding the information

WakiliApp has collected about you and how it uses that information.



Receive a copy of the information WakiliApp has collected about you.



Request correction of any inaccurate information that

WakiliApp has about you.You can make these requests by

contacting WakiliApp here.

You can also edit the name, phone number and email address

associated with your account through the Settings menu in WakiliApp.

MARKETING OPT-OUTS

You may opt out of receiving promotional emails from WakiliApp here. You

may also opt out of receiving emails and other messages from WakiliApp

by following the instructions in those messages. Please note that if you opt

out, we may still send you non-promotional messages, such as information

about your account.

Updates to this Policy

SUMMARY

We may occasionally update this policy.

We may occasionally update this policy. If we make significant changes,

we will notify you of the changes through the WakiliApp or through others

means, such as email. To the extent permitted under applicable law, by

using our services after such notice, you consent to our updates to this

policy.

We encourage you to periodically review this policy for the latest

information on our privacy practices. We will also make prior versions of

our privacy policies available for review.